Mauricio Santos serves as Chief Information Officer at Whirlpool Mexico, commercial and manufacturing division of the world largest appliance manufacturer. Based in Monterrey, Mexico, he has led the IT transformation strategy and business alignment for the 11,000+ employee division.
Prior to joining Whirlpool, Mauricio held several roles at Neoris Consulting, one of the largest IT consulting firms in Latin America. From 2005 to 2008 he was dedicated to large SAP implementations for CEMEX and Vitro Group, in more than 15 countries in Europe, plus North and Latin America. Later in 2008, he helped Neoris to develop the Nearshore Services practice, managing contracts with global firms such as AMD, Lowes, ATS, and Ryder Logistics.
Santos has written several articles about application services management and how to transform a traditional IT operation to an optimized service-based model.
He received his bachelor’s degree from the Monterrey Institute of Technology (ITESM) and his master’s in Business Management at the IPADE Business School.